Eric Sprague
I remember years ago we had a restoration company come visit our office to watch how we conducted our morning huddles and how we interacted with our team. The visitors were in the midst of major culture issues in their business and heard we were able to turn our culture from one of fear and […]
Eric Sprague
I remember sitting at my desk one night at my cleaning restoration company, thinking about how much harder and more frustrating owning this business was than I ever imagined it would be. We had people quitting, we were plagued by employees who were not engaged in their work or the company, and my business partner, […]
Eric Sprague
We all heard the story of Goldilocks and the Three Bears when we were kids. Goldilocks tries out the bear’s porridge, chairs, and beds in search of the one that is “just right.” Not too soft, but not too hard. Not too hot, but not too cold, either. Goldilocks was on a quest to find […]
Eric Sprague
Zig Ziglar has an amazing quote about training staff, “The only thing worse than training people and having them leave is not training people and having them stay.” Zig’s quote hits home for many restoration professionals. Do I invest in people and then fear they leave for a few extra dollars or start their own […]
Holly Baldwin
For a long time, I was a chameleon. In school, in college, in early jobs, I’d look at the people around me and quietly try to mirror them. Who they were, how they presented, what they seemed to project. I thought that was just how you fit in, how you got ahead. It took years […]
Eric Sprague
One of the biggest complaints I hear from restoration and home service owners today is this idea that “nobody wants to work anymore.” I hear it everywhere. At conferences.On coaching calls.At dinner tables after long days.In shops when another young person quits unexpectedly. And look, if I’m being honest, I’ve said versions of it myself […]
Kris Rzesnoski
“Should I include Managed Repair Programs in my business? I hear good and bad arguments on both sides, and I’d appreciate your thoughts.” Question submitted by TX Restoration Company Owner In the restoration industry, few topics generate as much debate as Managed Repair Programs. You’ll find very passionate people on both sides. Some contractors avoid […]
Kris Rzesnoski
A Question That Hits a Nerve “I find that USAA won’t pay for our truck when we do a pack out. Is there anything we can do to get that paid?” That question hits a nerve with many contractors. And the honest answer is, it depends. The first thing I would ask is whether you […]
Kris Rzesnoski
Minimums get denied because they are misunderstood. For the most part, it’s a flaw in the system’s logic. Let’s break it down. You’re standing in a small bathroom watching a plumber detach a toilet so the flooring underneath can be replaced. The task takes minutes, but the visit eats half a day. So when the […]
Rachel Adams
Using chemicals to “kill” mold should not be the goal of the remediation contractor. Non-viable mold spores contain the same toxigenic and/or allergenic properties as their viable counterparts. The majority of mold is non-viable to begin with. This can be easily demonstrated when comparing a culture plate to a spore trap in which only the […]
