Kris Rzesnoski
“Should I include Managed Repair Programs in my business? I hear good and bad arguments on both sides, and I’d appreciate your thoughts.” Question submitted by TX Restoration Company Owner In the restoration industry, few topics generate as much debate as Managed Repair Programs. You’ll find very passionate people on both sides. Some contractors avoid […]
Kris Rzesnoski
A Question That Hits a Nerve “I find that USAA won’t pay for our truck when we do a pack out. Is there anything we can do to get that paid?” That question hits a nerve with many contractors. And the honest answer is, it depends. The first thing I would ask is whether you […]
Kris Rzesnoski
Minimums get denied because they are misunderstood. For the most part, it’s a flaw in the system’s logic. Let’s break it down. You’re standing in a small bathroom watching a plumber detach a toilet so the flooring underneath can be replaced. The task takes minutes, but the visit eats half a day. So when the […]
Kris Rzesnoski
A Question That Will Make You Think: I’m a franchisee, and I use Xactimate for water and fire losses. Lately, I’ve been getting adjusters and reviewers saying I’m using the wrong price list. If you type in the address where the work is performed, it brings up the Waco price list. I use the Dallas/Fort […]
Kris Rzesnoski
Every reviewer eventually faces the same confusing scenario: two estimators walk the same loss, see the same rooms, touch the same building materials, track the same moisture pattern, yet produce scopes and prices that look like they came from two different industries. One calls for selective removal and targeted drying. The other calls for full […]
Kris Rzesnoski
Let’s be honest: we work harder than ever, yet margins keep shrinking. That’s the reality in today’s restoration industry. Adjusters push for lower payouts, MRP’s add hoops to jump through, and operational chaos eats away at your profits before the invoice even goes out the door. And the worst part? Most restorers I talk to […]
