Chris Nordyke
Anybody can become a restorer. Go get an SBA loan, find your rich uncle, buy a truck, go to RIA, get your certs. That’s all just money. But success in this industry isn’t about any of that. Success is about how we make people feel in the process of delivering services. And right now, most […]
Chris Nordyke
How conversation intelligence is changing the way restoration companies sell, coach, lead, and grow. Every restoration company and really every home service business is trying to accomplish the same handful of objectives: grow revenue, create remarkable customer experiences, develop better leaders, and build stronger teams. Yet one of the most important drivers behind every one of those […]
Kelley Dolan
When it comes to how employees interact with customers, vendors, and others, a lot of that behavioral guidance comes from what they see modeled by long-term or leadership-level staff. Ideally, that example-setting finds its way into a written policy manual early in the company’s development. In this article, “manual” refers to a company policy manual […]
Tommy Yacobellis
The Heating, Ventilating, and Air Conditioning (HVAC) assessment process in the ANSI/IICRC S590 identifies impacted and non-impacted HVAC internal surfaces after a water, fire, or mold damage event. This Standard contains procedures to perform HVAC assessments and create a written report and Restoration Work Plan (RWP) of work for residential, commercial, institutional, and healthcare buildings. […]
Rachel Adams
Happy September everyone! As summer comes to a close and kids are heading back to school, many of us are watching the tropics in hopes of a hurricane that will bring some profitable work! I received several questions last month, which is great! The question I want to address in this issue is one that […]
