James Copeland
Defining Cleanliness in Fire, Mold, and Compliance Driven Industries As building materials, consumer electronics, appliances, art and textiles continue to evolve, new materials are constantly being introduced into homes and structures. When these materials and components burn, the by-products from fire damage become more complex, water and mold remediation becomes more challenging, and compliance expectations […]
C&R
AI agents are quickly becoming the next big promise in technology. Autonomous. Always on. Supposedly smart enough to take work off your plate instead of just rearranging it. For restoration companies, where every day feels urgent, complex, and slightly on fire, that promise is understandably tempting. Who wouldn’t want a digital team member that never […]
Chris Nordyke
Anybody can become a restorer. Go get an SBA loan, find your rich uncle, buy a truck, go to RIA, get your certs. That’s all just money. But success in this industry isn’t about any of that. Success is about how we make people feel in the process of delivering services. And right now, most […]
Chris Nordyke
How conversation intelligence is changing the way restoration companies sell, coach, lead, and grow. Every restoration company and really every home service business is trying to accomplish the same handful of objectives: grow revenue, create remarkable customer experiences, develop better leaders, and build stronger teams. Yet one of the most important drivers behind every one of those […]
Lorne McIntyre
Walk into almost any water loss situation and you’ll hear the same questions. “How many dehumidifiers do we need? How many air movers should we install? How long will this take?” These are all very practical questions, but the more important question is: “What is the drying plan?” ANSI/IICRC S500 Standard defines successful drying by […]
Thomas Licker CEICR, CBRM
Twenty years ago, the emergency restoration industry was largely defined by water and fire damage. But today, in an increasingly complex world, the demand for specialized services such as biohazard remediation and hazardous materials mitigation has transformed these once “niche” offerings into strategic imperatives. These services are no longer optional add-ons—they are vital tools for […]
Kris Rzesnoski
“Should I include Managed Repair Programs in my business? I hear good and bad arguments on both sides, and I’d appreciate your thoughts.” Question submitted by TX Restoration Company Owner In the restoration industry, few topics generate as much debate as Managed Repair Programs. You’ll find very passionate people on both sides. Some contractors avoid […]
Arthur Yon
In recent years, an increasing number of homeowners have expressed dissatisfaction with mold remediation services. While some complaints are valid, stemming from under-qualified contractors or incomplete remediation, much dissatisfaction arises from misunderstandings regarding mold, its health effects, and the complexities of ongoing health issues. This article explores these nuances and emphasizes the importance of communication […]
Jim Pearson
After years of volunteer efforts and thousands of hours in collaboration, the Institute of Inspection, Cleaning and Restoration Certification (IICRC) has released the fourth edition of the ANSI/IICRC S520-2024 Standard for Professional mold remediation. Written and edited by industry professionals, the S520 Standard is the authoritative resource for reasonably prudent members of the trade who […]
July is known as the peak month for flash flooding, and the effects have been devastating. Floods have ripped through several communities in 2025, leaving an unexpected path of destruction across numerous states, including Texas, North Carolina, New Mexico and Illinois. As a result, restoration professionals are under increasing pressure to respond quicker, assess situations […]
