1. Share a little bit about your company – its background, location, etc. 1-800 WATER DAMAGE is a national property restoration franchise and is part of BELFOR Franchise Group. Our branch is located in Westerville, Ohio, and serves the Central Ohio market. We just hit our 1-year anniversary and have earned a strong reputation as […]
Branden Adams
If you have been in restoration long enough, you have probably heard water losses described as “clean,” “gray,” or “black.” Those terms are leftovers from earlier editions of the IICRC S500. In fact, the 1999 edition referred to Category 1 as “clean water,” Category 2 as “gray water,” and Category 3 as “black water.” Earlier […]
Nate Birch
The job that sails through and the job that drags are often the same quality of work. What separates them is whether the file can stand on its own. The drying went textbook. The crew hit the dry standard on schedule, the equipment was sized right, nobody cut a corner. Then the file sits for three weeks because the […]
Kelly MacMillan-Versluis
When it comes to the chemical part of the job, disaster remediation and restoration projects can be reliably evaluated by considering the “Clean, Kill, Coat” approach. For restoration professionals, applying the right product technologies, like botanical cleaners and disinfectants, can add further value to your services. Severe weather events are on the rise. Look no […]
James Copeland
Defining Cleanliness in Fire, Mold, and Compliance Driven Industries As building materials, consumer electronics, appliances, art and textiles continue to evolve, new materials are constantly being introduced into homes and structures. When these materials and components burn, the by-products from fire damage become more complex, water and mold remediation becomes more challenging, and compliance expectations […]
C&R
AI agents are quickly becoming the next big promise in technology. Autonomous. Always on. Supposedly smart enough to take work off your plate instead of just rearranging it. For restoration companies, where every day feels urgent, complex, and slightly on fire, that promise is understandably tempting. Who wouldn’t want a digital team member that never […]
Chris Nordyke
Anybody can become a restorer. Go get an SBA loan, find your rich uncle, buy a truck, go to RIA, get your certs. That’s all just money. But success in this industry isn’t about any of that. Success is about how we make people feel in the process of delivering services. And right now, most […]
Since 2024, we have been asking restorers to name their favorite customer service rockstar. Our Customer Service Elite award is designed to recognize the vendors who support restorers every single day, and celebrate the ones who rise above the rest for their service and dedication to their customers. Nominees come from a plethora of vendor […]
Chris Nordyke
How conversation intelligence is changing the way restoration companies sell, coach, lead, and grow. Every restoration company and really every home service business is trying to accomplish the same handful of objectives: grow revenue, create remarkable customer experiences, develop better leaders, and build stronger teams. Yet one of the most important drivers behind every one of those […]
Nate Birch
The job that sails through and the job that drags are often the same quality of work. What separates them is whether the file can stand on its own. The drying went textbook. The crew hit the dry standard on schedule, the equipment was sized right, nobody cut a corner. Then the file sits for […]
